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Agent import

Bring your agents to ThunderPhone in one sitting.

Paste an API key from Vapi, Retell, ElevenLabs, or Bland. We fetch every agent, tool, and knowledge base, map them onto ThunderPhone, and show you what will be created before anything changes.

Your key is used once and deleted when the import finishes.

Supported platforms

Four platforms, one review table.

01

Vapi

Assistants, tools, knowledge bases, first messages, voicemail and silence settings.

Read the guide
02

Retell

Agents, Retell LLM prompts and states, conversation flows, tools, and knowledge bases. Read-only keys work.

Read the guide
03

ElevenLabs Agents

Agents, prompts, first messages, webhook tools, and knowledge sources.

Read the guide
04

Bland

Web agents, inbound number prompts, pathways, and custom tools.

Read the guide
How it works

Three steps, no rebuild.

Step 1

Paste a key

Or paste the JSON your dashboard exports if you would rather not share a key.

Step 2

Review the plan

Every agent shows its mapped prompt, voice, intelligence tier, tools, and knowledge, with notes on anything that changed in translation.

Step 3

Import

Selected agents are created with their API connections and knowledge documents attached. Open any of them in the builder and place a test call.

What comes over

Prompts, voices, tools, and knowledge.

On your current platformOn ThunderPhone
System prompt, first message, end-call rules, voicemail message, idle messagesOne prompt, restructured to the ThunderPhone prompting guide, with the structured version kept for comparison
States, conversation flows, pathwaysAn ordered call procedure inside the prompt, every transition and transfer number preserved
VoiceThe closest voice from 123 in the catalog, matched on gender, accent, and the languages the agent speaks
Model choiceSpark, Bolt, or Storm intelligence tier, editable before import
Function, webhook, and API-request toolsAPI connections with the same schema, endpoint, and headers
Knowledge bases: URLs, text, filesKnowledge bases with documents, indexed for retrieval
Silence timeout, voicemail behavior, who speaks firstThe matching agent settings

What you set up on ThunderPhone

  • Phone numbers. Numbers you own on a carrier come over as VoIP numbers; platform-owned numbers need a replacement.
  • Per-agent webhooks become an organization webhook with signed deliveries.
  • Credentials stored inside the old platform are not portable. Tool headers you can see are copied; vendor-stored secrets are flagged.
  • Tools with no equivalent, such as SMS sending, are listed so nothing is silently dropped.
Questions

Before you paste a key.

Is my API key stored?

No. The key is encrypted for the duration of the import and deleted the moment the import finishes, fails, or is discarded. Nothing about it is kept on your account.

Can I use a read-only key?

Retell supports read-only scoped keys, and one is enough. Vapi, ElevenLabs, and Bland keys are not scoped, so we only call their list and read endpoints.

My agent uses a voice ThunderPhone doesn't have. What happens?

The importer picks the closest catalog voice by gender, accent, and language coverage and tells you how confident the match is. You can change it in the review table before anything is created.

How are conversation flows and pathways handled?

ThunderPhone agents run from a single prompt. Flows are rewritten into an ordered call procedure with every transition condition and transfer number kept, and the review shows both the rewritten prompt and the structured one.

Can I import without a key?

Yes. Paste the JSON your dashboard exports for an agent, or several agents, and the same mapping runs. Tools and knowledge referenced only by id will need a key to resolve.

Do my phone numbers move?

Not automatically. The report lists every number and whether you own it. Carrier numbers connect as VoIP numbers; platform-owned numbers cannot be moved.

Ready?

Import your agents today.

Sign up, open Agents, and choose Import. Most accounts are reviewed and imported in minutes.