Get a phone number (demo or your own)
Provision a demo number in seconds for testing, or connect your VoIP provider to use numbers you already own.
Numbers are how callers reach your agent. On Phone Numbers
(/dashboard/phone-numbers), click Add number to see your two
options:
- Demo number (testing only) — a real U.S. number from ThunderPhone's pool, live in seconds. It costs $1/month plus a 1¢/minute surcharge, is inbound-only, and answers with a short spoken disclaimer. Perfect for a first test.
- Connect VoIP provider (recommended for production) — import numbers you already own, or provision new ones, through your own provider.
The demo path
- Choose Demo number
In the Add-number chooser, pick Demo number.
- Pick who answers
Select the agent that answers this number and (optionally) a preferred area code.
- Provision
Click Provision Number. The number appears in your table and is ready to take calls within seconds.
Provisioning auto-routes the number to your agent — the Inbound select on the number's row shows who answers, and you can change it anytime.
The VoIP path
Connect VoIP provider takes you to Connections → VoIP — the full flow is covered in Connect a VoIP provider. In short, three routes:
- Telnyx — guided setup (recommended): a step-by-step flow that walks you through creating a Telnyx account, generating an API key, and connecting — with a Connect & Test check at the end.
- Connect an existing account: paste credentials for Twilio or Telnyx. SignalWire and Vonage are coming soon — use manual SIP for them today.
- Manual SIP configuration: bring any SIP trunk — host, username, password, port, transport — with a Generate AI Setup Guide button that writes provider-specific instructions for you, and a Test & Save Connection check.
Once connected, import the numbers you want; imported numbers support inbound and outbound. The programmatic version of this flow is Bring your own numbers (API).
Manage your numbers
Each row in the numbers table gives you:
- Copy the number, and a label field to name it.
- Routing mode and the Inbound agent select.
- An actions menu (⋯) for everything else, including release.
Hear it for real
Dial the number from your own phone and talk to your agent. Or run a simulation and let an AI caller do it.