Dashboard home: calls, success, issues, and live activity
Use the ThunderPhone dashboard home to track call volume, success rate, duration, issues, and live or queued calls by agent or phone number.
The dashboard home (/dashboard) is the operational summary for the
organization you currently have selected. It combines recent call volume,
quality, open issues, and calls happening now, with links into the detailed
workspaces behind each number.
Choose the time window
The call-volume chart supports 7, 14, and 30 day windows. Changing the window updates the chart and the summary table below it.
Use Group by to switch between:
- Agents — one series and one summary row per voice agent.
- Numbers — one series and one summary row per phone number. Number labels appear in place of raw numbers when you have added them.
The chart shows calls over time. Hover a point to inspect the date and the series contributing calls on that day.
Read the summary table
Each agent or phone-number row reports:
| Column | Meaning |
|---|---|
| Calls | Calls in the selected time window. |
| Success | Percentage of calls with a gradeable successful outcome. Calls without a final outcome do not inflate the percentage. |
| Duration | Average completed-call duration in minutes. |
| Issues | Open issue reports associated with the agent or number. |
Select a row to open Call History with the corresponding agent, number, and date window already applied. For a number that handles both directions, the link uses its predominant call direction for the filter.
Needs attention
Needs attention groups unresolved issue reports by title and shows the number of affected calls. Select a row to open that issue pattern on the Issues page, or choose All issues for the complete triage queue.
When there are no open issues, the panel reports that operational checks are clear.
Live and queued calls
Live & queued calls shows up to four calls that are in progress or waiting to start, including:
- Inbound, outbound, or web-call direction.
- The caller or callee, using your saved phone-number label when available.
- The assigned agent.
- A Live or Queued status.
If more than four calls are active, the final row reports the additional count. Open Call history to see the complete list, or use Live monitoring to listen and coach an in-progress call.
Organization switching
Every number on this page belongs to the organization selected in the sidebar. Switching organizations changes the agents, numbers, calls, issues, and billing context together. See Organization settings for the settings that apply at that boundary.