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AI phone agents in Urdu

ThunderPhone supports Urdu across the customer experience: agents can speak and understand Urdu on calls, the dashboard ships with an Urdu interface, and an Urdu documentation edition is available.

Urdu is one of ThunderPhone's 47 supported voice languages, with eight compatible voices in the current catalog.

Urdu voice availability and pricing

The current catalog includes eight voices that support Urdu:

  • six multilingual voices; and
  • two premium voices, Kavita and Rohan.

Urdu uses a premium language path at +3¢ per minute, which applies to all of its compatible voices. That makes the engine-plus-language rate:

  • Spark: 2¢ + 3¢ = 5¢/minute
  • Bolt: 5¢ + 3¢ = 8¢/minute
  • Storm: 9¢ + 3¢ = 12¢/minute

These illustrative figures exclude telephony and other optional charges. The agent builder shows the current all-in rate as settings change.

Evaluate voice quality against the calls you expect to receive. Test names, addresses, numbers, honorifics, English loanwords, and the amount of Urdu-English switching your callers actually use.

Urdu in the dashboard and documentation

Urdu is a shipped dashboard locale, not just a call setting. A team can configure prompts, review calls, and manage the organization in the Urdu interface.

ThunderPhone also publishes an Urdu documentation edition served on the main site. It is machine-translated from the governing English docs, so keep the English docs one click away for exact wording.

Urdu and English in one call

An agent has one primary language and can have additional languages. If Urdu is primary and English is additional—or the reverse—the agent can switch automatically when the caller changes language mid-call.

The selected voice must support every configured language. Urdu conversations often mix in English words and phrases, so test the code-switched patterns your callers really use before going live; automatic switching is not a substitute for reviewing domain-specific pronunciation.

Sample Urdu call experience

The following flow is written in English to describe what happens, not to prescribe exact translated wording.

Agent starts in Urdu: Greets the caller, identifies the business, and asks how it can help.

Caller answers in Urdu: Says they want to confirm tomorrow's appointment.

Agent continues in Urdu: Confirms the caller's name, looks up the approved appointment record, and reads back the booked time.

Caller switches to English: "Can you move it to Saturday morning instead?"

Agent switches to English: Offers the available Saturday-morning times and asks for confirmation.

Caller returns to Urdu: Picks a time and confirms.

Agent returns to Urdu: Repeats the final date and time, then ends the call according to the business's instructions.

The language switch happens within the same call; the caller does not hang up, choose a phone-tree option, or reach a separate number.

Build and test an Urdu agent

  1. Set Urdu as the primary language, or add it as an additional language.
  2. Choose one of the eight voices that supports the complete selected language set.
  3. Confirm the displayed +3¢ per-minute language rate in the builder.
  4. Write the operating prompt in the language your team can review most reliably, and attach only approved knowledge and integrations.
  5. Run browser tests and simulations with Urdu-only, English-only, and mixed-language scenarios.
  6. Review transcripts, pronunciation, tool actions, and escalation behavior before deployment.

Frequently asked questions

Does ThunderPhone support Urdu voice calls?

Yes. Urdu is one of ThunderPhone's 47 supported voice languages and currently has eight compatible voices in the catalog.

How much does Urdu cost?

Urdu adds 3¢ per minute to the selected engine rate. The engine-plus-language rate is therefore 5¢ on Spark, 8¢ on Bolt, or 12¢ on Storm, before telephony and other optional charges.

Are premium Urdu voices available?

Yes. The catalog currently lists two premium Urdu-compatible voices, Kavita and Rohan, alongside six multilingual voices. All eight use the same +3¢ premium language path.

Is the ThunderPhone dashboard available in Urdu?

Yes. Urdu is a shipped dashboard locale, so builders can use the product interface in Urdu.

Are ThunderPhone docs available in Urdu?

Yes. ThunderPhone publishes an Urdu documentation edition served on the main site. It is machine-translated from the governing English docs, so keep the English version at hand for exact wording.

Can an Urdu agent switch to English during a call?

Yes. Add English as an additional language and select a voice that supports both. The agent can switch automatically when the caller changes language mid-call.