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AI phone agents in Polish

ThunderPhone supports Polish across the product: agents can speak and understand Polish on calls, the dashboard has a Polish interface, and the docs site carries a dedicated Polish edition. Polish is one of the platform's 47 supported voice languages, with eight compatible voices in the current catalog.

Polish is an included language, so choosing it does not add a language surcharge to the selected Spark, Bolt, or Storm engine rate.

Polish voice availability and pricing

The current catalog includes eight voices that support Polish:

  • six multilingual voices on the included Polish language path; and
  • two premium Polish voices, Kasia and Jakub.

There is no language surcharge for Polish. The engine rates apply directly—Spark 2¢, Bolt 5¢, and Storm 9¢ per minute, pay as you go with no subscription. The optional premium voices add 3¢ per minute on top of the engine rate. All figures are before telephony and other optional charges, and the agent builder shows the current all-in rate as settings change.

Evaluate voices against real calls. Polish declension, personal and street names, numbers, and the English product terms your callers mix in are the quickest test of whether a voice fits.

Polish in the dashboard and documentation

Polish is a shipped dashboard locale, not just a call setting. A team can configure prompts, review calls, and manage the organization in the Polish interface.

ThunderPhone also publishes a dedicated Polish documentation edition on its docs site, so Polish-speaking builders get localized product guidance alongside the Polish agent experience.

Polish and English in one call

An agent starts in its primary language and switches automatically when a caller uses a configured additional language. Set Polish as primary with English additional—or the reverse—and the agent follows the caller within the same call.

The chosen voice must support every selected language. Callers often deliver email addresses, product names, and technical phrases in English mid-sentence, so test those exact transitions rather than assuming every code-mixed phrase behaves the same way.

Sample Polish call experience

The following flow is written in English to describe the caller experience.

Agent starts in Polish: Greets the caller, identifies the business, and asks how it can help.

Caller answers in Polish: Says they want to reschedule Friday's appointment.

Agent continues in Polish: Confirms the caller's name, looks up the approved scheduling action, and offers two available times.

Caller switches to English: "Could you send the confirmation to my work email?"

Agent switches to English: Repeats the email address back and confirms where the notice will be sent.

Caller returns to Polish: Asks one final question about what to bring.

Agent returns to Polish: Answers from the approved knowledge source and repeats the confirmed appointment.

The caller stays on one line with one agent; there is no phone-tree language menu.

Build and test a Polish agent

  1. Set Polish as the primary language, or add it as an additional language on an existing agent.
  2. Choose one of the eight voices that supports the complete selected language set.
  3. Decide whether an included voice or a premium voice (+3¢ per minute) fits the line, and preview candidates in the builder.
  4. Attach only approved knowledge sources and integrations, with reviewed Polish content where exact wording matters.
  5. Run Polish-only and mixed Polish-English simulations.
  6. Review transcripts, pronunciation, tool actions, transfers, and escalation behavior before deployment.

Frequently asked questions

Does ThunderPhone support Polish voice calls?

Yes. Polish is one of ThunderPhone's 47 supported voice languages and currently has eight compatible voices in the catalog.

Does Polish cost extra as a language?

No. Polish is an included language, so it does not add a language surcharge to the engine rate. Two optional premium Polish voices add 3¢ per minute.

Are premium Polish voices available?

Yes. The catalog lists two premium Polish voices, Kasia and Jakub, at +3¢ per minute, alongside six multilingual Polish-compatible voices on the included path.

Is the ThunderPhone dashboard available in Polish?

Yes. Polish is a shipped dashboard locale, so builders can operate the product in Polish.

Are the ThunderPhone docs available in Polish?

Yes. ThunderPhone publishes a dedicated Polish documentation edition on its docs site.

Can a Polish agent switch to English during a call?

Yes. Add English as an additional language and select a voice that supports both. The agent can switch automatically when the caller changes language mid-call.