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AI phone agents in Italian

ThunderPhone supports Italian across the customer experience: agents can speak and understand Italian on calls, the dashboard ships an Italian interface, and the docs site has a dedicated Italian edition.

Italian is one of ThunderPhone's 47 supported voice languages. It is an included language, so choosing Italian does not add a language surcharge to the selected Spark (2¢/min), Bolt (5¢/min), or Storm (9¢/min) engine rate. Pricing is pay as you go, with no subscription.

Italian voice availability and pricing

The current catalog includes eight voices that support Italian:

  • six multilingual voices on the included Italian language path; and
  • two premium Italian voices, Sofia and Marco.

The premium voices add 3¢ per minute to the engine rate; the other compatible voices carry no language charge at all. All figures are before telephony and other optional charges, and the builder shows the current all-in rate as settings change.

The voice picker filters the catalog to voices that support every language selected for the agent, and each voice can be previewed before deployment. Evaluate candidates against real calls: Italian names and surnames, street addresses, numbers, English loanwords, and the regional vocabulary your callers actually use.

Italian in the dashboard and documentation

Italian is a shipped dashboard locale, not just a call setting. A team can configure prompts, review calls and transcripts, and manage the organization entirely in the Italian interface.

ThunderPhone publishes a dedicated Italian documentation edition on its docs site, giving Italian-speaking builders localized product guidance in addition to an Italian-speaking agent experience.

Italian and English in one call

An agent has one primary language and can have additional languages. If Italian is primary and English is additional—or the reverse—the agent switches automatically when the caller changes language, within the same call. No phone-tree option or separate number is required.

The selected voice must support all configured languages. For bilingual lines, test full calls in both languages plus realistic switch points—a caller who starts in Italian but spells an email address or gives a product name in English is a common case worth rehearsing.

Sample Italian call experience

The following flow is written in English to describe the caller experience.

Agent starts in Italian: Greets the caller, identifies the business, and asks how it can help.

Caller answers in Italian: Says they need to move tomorrow's appointment.

Agent continues in Italian: Confirms the caller's name, looks up the approved scheduling action, and offers two available times.

Caller switches to English: “Could you send the confirmation to my work email?”

Agent switches to English: Repeats the email address back and confirms where the notice will be sent.

Caller returns to Italian: Asks one final question about what to bring.

Agent returns to Italian: Answers from the approved knowledge source and repeats the confirmed date and time before ending the call.

Build and test an Italian agent

  1. Set Italian as the primary language, or add it to an existing agent's additional languages.
  2. Choose one of the eight compatible voices that supports the complete selected language set.
  3. Write the operating prompt in the language your team can review most reliably; the agent's spoken language is configured separately.
  4. Attach only approved knowledge sources and integrations, with reviewed Italian wording where exact phrasing matters.
  5. Run Italian-only, English-only, and mixed-language simulations.
  6. Review pronunciation, transcripts, tool actions, transfers, and escalation behavior before deployment.

Frequently asked questions

Does ThunderPhone support Italian voice calls?

Yes. Italian is one of ThunderPhone's 47 supported voice languages and currently has eight compatible voices in the catalog.

Does Italian cost extra as a language?

No. Italian is an included language, so it adds no language surcharge to the Spark, Bolt, or Storm engine rate. Pricing is pay as you go with no subscription.

Are premium Italian voices available?

Yes. The catalog lists two premium Italian voices, Sofia and Marco, at an optional 3¢ per minute on top of the engine rate.

Is the dashboard available in Italian?

Yes. Italian is a shipped dashboard locale, so builders can operate the product in Italian.

Are the ThunderPhone docs available in Italian?

Yes. ThunderPhone publishes a dedicated Italian documentation edition on its docs site.

Can an Italian agent switch to English during a call?

Yes. Add English as an additional language and select a voice that supports both. The agent can switch automatically when the caller changes language mid-call.