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AI phone agents in Punjabi

ThunderPhone supports Punjabi across the customer experience: agents can speak and understand Punjabi on calls, the dashboard ships with a Punjabi interface, and a Punjabi documentation edition is available. Punjabi is one of the platform's 47 supported voice languages, with eight compatible voices in the current catalog.

Punjabi voice availability and pricing

The current catalog includes eight voices that support Punjabi, including two premium Punjabi voices, Jaspreet and Gurpreet. The voice picker filters the catalog to voices that support every language selected for the agent, and each voice can be previewed in the builder before deployment.

Punjabi uses a premium language path at +3¢ per minute on all of its compatible voices. That makes the engine-plus-language rate:

  • Spark: 2¢ + 3¢ = 5¢/minute
  • Bolt: 5¢ + 3¢ = 8¢/minute
  • Storm: 9¢ + 3¢ = 12¢/minute

These illustrative figures exclude telephony and any other optional configuration charges. Rates are pay as you go with no subscription, and the agent builder shows the current all-in rate as settings change.

Evaluate voice quality against the calls you actually expect. Test names, addresses, numbers, English loanwords, business-specific terminology, and the amount of Punjabi-English switching your callers really use.

Punjabi in the dashboard and documentation

Punjabi is a shipped dashboard locale, not just a call setting. A team can work in the Punjabi interface while configuring prompts, reviewing calls, and managing the organization.

ThunderPhone also publishes a Punjabi documentation edition served on the main site. It is machine-translated from the governing English docs, so keep the English docs one click away for exact wording on anything contractual or precise.

Punjabi and English in one call

An agent has one primary language and can have additional languages. If Punjabi is primary and English is additional—or the reverse—the agent can switch automatically when the caller changes language mid-call.

The chosen voice must support every selected language. For code-mixed conversations, test the phrases and transitions that matter to your audience before going live; automatic switching is not a substitute for reviewing domain-specific pronunciation.

Sample Punjabi call experience

The following flow is written in English to describe the caller experience.

Agent starts in Punjabi: Greets the caller, identifies the business, and asks how it can help.

Caller answers in Punjabi: Says they want to reschedule a delivery.

Agent continues in Punjabi: Confirms the caller's name, looks up the approved delivery record, and offers two available windows.

Caller switches to English: "Actually, can you make it Saturday morning?"

Agent switches to English: Offers the available Saturday-morning window and asks for confirmation.

Caller returns to Punjabi: Confirms the new time.

Agent returns to Punjabi: Repeats the final date and window, then closes the call according to the business's instructions.

The language switch happens within the same call; the caller does not need to hang up, pick a phone-tree option, or dial a separate number.

Build and test a Punjabi agent

  1. Set Punjabi as the primary language, or add it as an additional language.
  2. Choose one of the eight voices that supports the complete selected language set.
  3. Confirm the displayed +3¢ per-minute language surcharge in the builder.
  4. Write the operating prompt in the language your team can review most reliably, and attach only approved knowledge and integrations.
  5. Run browser tests and simulations with Punjabi-only, English-only, and mixed-language scenarios.
  6. Review transcripts, pronunciation, tool actions, transfers, and escalation behavior before deployment.

Frequently asked questions

Does ThunderPhone support Punjabi voice calls?

Yes. Punjabi is one of ThunderPhone's 47 supported voice languages and currently has eight compatible voices in the catalog.

How much does Punjabi cost?

Punjabi adds 3¢ per minute to the selected engine rate. The engine-plus-language rate is therefore 5¢ on Spark, 8¢ on Bolt, or 12¢ on Storm, before telephony and other optional charges.

Are premium Punjabi voices available?

Yes. The catalog lists two premium Punjabi voices, Jaspreet and Gurpreet. Like all Punjabi-compatible voices, they use the +3¢ per-minute premium language path.

Is the dashboard available in Punjabi?

Yes. Punjabi is a shipped dashboard locale, so builders can use the product interface in Punjabi.

Are the ThunderPhone docs available in Punjabi?

Yes. A Punjabi documentation edition is served on the main site. It is machine-translated from the governing English docs, so keep the English version at hand for exact wording.

Can a Punjabi agent switch to English during a call?

Yes. Add English as an additional language and choose a voice that supports both. The agent can switch automatically when the caller changes language mid-call.