---
title: "Knowledge base"
description: "Upload your docs once — FAQs, policies, product sheets — and let agents search them mid-call."
---
The **Knowledge** page (`/dashboard/knowledge`) is your organization's
document store. Upload files once, then select the exact documents each
agent can search; during calls the agent looks up answers in its attached
documents instead of guessing.
## Supported files and limits
| Type | Extensions | Size limit |
| --- | --- | --- |
| Text | `.txt`, `.md`, `.csv` | 5 MB per file (UTF-8) |
| Binary | `.pdf`, `.docx` | 50 MB per file |
## Upload documents
Click **Upload files** or drag files anywhere onto the page — you can
drop several at once. Each document is processed for search after upload;
its status badge tracks the progress, and a **Retry** action appears on
anything that fails (plus a **Retry all** banner when several fail).
If a file's content is identical to a document already in the
organization, it still uploads but you'll see a duplicate warning so you
can tidy up.
Adding, editing, replacing, and deleting documents requires an
**admin** or **owner** role. Any member can browse and search.
## Find and maintain documents
- **Search** — the search box matches document names *and* contents.
- **Open a document** — click its row to view the extracted content,
download the original file, **replace** it with a new upload
(re-processed automatically), retry processing, or delete it.
- **Bulk actions** — select multiple rows to retry or delete together.
Deleting a document removes it from every agent that uses it.
## Give an agent access
Documents don't apply to agents automatically. In the agent builder's
knowledge section ([Build an agent](/guides/build-an-agent)), pick the
exact documents that agent may search. Scoping per agent keeps a support
agent out of your sales playbook and vice versa.
## Next steps
Attach documents in the builder's knowledge section.
Verify the agent actually uses its knowledge before you ship.